I paid by Bank Transfer/Klarna/Sofort but haven't received my product. Why?

It is essential to understand that with these payment methods, there may be a delay in the payment being credited by the payment provider and in the shop receiving transaction confirmation. Typically, this process can take up to 24 hours, although this duration is not regarded as standard. We would like to reassure you that we will dispatch your goods promptly upon receiving payment confirmation from the provider, ensuring a swift fulfillment of your order. 

We appreciate your understanding as we manage this process.